LONGAEVITAS HEALTH — TERMS OF USE
TERMS OF USE
Last updated: 12 January 2026 (Supersedes 21 October 2025)
Entity: Longaevitas Health (Pty) Ltd ("Longaevitas Health", "we", "us")
Company No.: 2025/413084/07
Registered Address: 18 Kent Road, Dunkeld West, Randburg, 2196
Important legal notice: These Terms of Use (the "Terms") form a binding agreement between Longaevitas Health and you. If you are a healthcare professional, clinic, or practice, additional provisions apply to you under the Doctor/Practice Terms below. If you are a consumer using our services for yourself, the Member Membership Terms apply in addition to the General Terms. By creating an account, clicking ACCEPT, accessing the Platform, or using any of our Services, you agree to these Terms.
Last updated: 12 January 2026 (Supersedes 21 October 2025)
Entity: Longaevitas Health (Pty) Ltd ("Longaevitas Health", "we", "us")
Company No.: 2025/413084/07
Registered Address: 18 Kent Road, Dunkeld West, Randburg, 2196
Important legal notice: These Terms of Use (the "Terms") form a binding agreement between Longaevitas Health and you. If you are a healthcare professional, clinic, or practice, additional provisions apply to you under the Doctor/Practice Terms below. If you are a consumer using our services for yourself, the Member Membership Terms apply in addition to the General Terms. By creating an account, clicking ACCEPT, accessing the Platform, or using any of our Services, you agree to these Terms.
1) DEFINITIONS
Platform means Longaevitas Health’s web and mobile interfaces, portals, dashboards, and APIs through which the Services are provided.
Services means our data-enabled wellness, longevity planning, analytics and decision-support services, including dashboards, reports, educational content, and practice tools, together with related support.
Account means a registered account on the Platform.
Doctor means a medical doctor, healthcare professional, or practice staff accessing the Platform for professional use. Practice means any legal entity through which Doctors render services.
Member means an individual consumer user of the Platform.
Active Member means a Member with a current, fully paid and valid membership or other paid access entitlement enabling access to the Platform for the relevant period.
Content means data, text, images, audio, video, and other materials uploaded, generated, or transmitted via the Platform.
POPIA means the Protection of Personal Information Act, 2013 (South Africa).
PAIA means the Promotion of Access to Information Act, 2000 (South Africa).
ECTA means the Electronic Communications and Transactions Act, 2002 (South Africa).
HPCSA means the Health Professions Council of South Africa.
Platform means Longaevitas Health’s web and mobile interfaces, portals, dashboards, and APIs through which the Services are provided.
Services means our data-enabled wellness, longevity planning, analytics and decision-support services, including dashboards, reports, educational content, and practice tools, together with related support.
Account means a registered account on the Platform.
Doctor means a medical doctor, healthcare professional, or practice staff accessing the Platform for professional use. Practice means any legal entity through which Doctors render services.
Member means an individual consumer user of the Platform.
Active Member means a Member with a current, fully paid and valid membership or other paid access entitlement enabling access to the Platform for the relevant period.
Content means data, text, images, audio, video, and other materials uploaded, generated, or transmitted via the Platform.
POPIA means the Protection of Personal Information Act, 2013 (South Africa).
PAIA means the Promotion of Access to Information Act, 2000 (South Africa).
ECTA means the Electronic Communications and Transactions Act, 2002 (South Africa).
HPCSA means the Health Professions Council of South Africa.
2) SCOPE & ACCEPTANCE
2.1. These Terms govern all use of the Platform and Services, including by Members, Doctors and Practices, and any third parties acting for them.
2.2. By clicking ACCEPT, creating an Account, or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.
2.3. We may update these Terms from time to time. The “Last updated” date reflects the effective date. Continued use after updates constitutes acceptance of the revised Terms.
2.1. These Terms govern all use of the Platform and Services, including by Members, Doctors and Practices, and any third parties acting for them.
2.2. By clicking ACCEPT, creating an Account, or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.
2.3. We may update these Terms from time to time. The “Last updated” date reflects the effective date. Continued use after updates constitutes acceptance of the revised Terms.
3) ACCOUNTS & ELIGIBILITY
3.1. You must provide accurate, complete information and keep it up to date. Accounts registered by automated means are prohibited.
3.2. You are responsible for all activity under your Account and for safeguarding credentials. Notify us immediately of any unauthorised use.
3.3. We may refuse, suspend, or terminate Accounts at our discretion, including for breach, non-payment, or risk to other users or our business.
3.4. Members must be 18+ to purchase a membership unless a parent/guardian purchases and manages the Account.
3.1. You must provide accurate, complete information and keep it up to date. Accounts registered by automated means are prohibited.
3.2. You are responsible for all activity under your Account and for safeguarding credentials. Notify us immediately of any unauthorised use.
3.3. We may refuse, suspend, or terminate Accounts at our discretion, including for breach, non-payment, or risk to other users or our business.
3.4. Members must be 18+ to purchase a membership unless a parent/guardian purchases and manages the Account.
4) LICENCE
Subject to these Terms, Longaevitas Health grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform for (a) your personal wellness use (Member) or (b) your professional use within a Practice (Doctor), strictly in accordance with these Terms and any applicable order form or subscription.
Subject to these Terms, Longaevitas Health grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform for (a) your personal wellness use (Member) or (b) your professional use within a Practice (Doctor), strictly in accordance with these Terms and any applicable order form or subscription.
5) INTELLECTUAL PROPERTY
5.1. The Platform, Services, software, user interfaces, look-and-feel, trademarks, and all related IP are owned by Longaevitas Health or its licensors and are protected by law. No rights are granted except as expressly set out here.
5.2. You retain ownership of your Content. You grant Longaevitas Health a non-exclusive, worldwide, royalty-free licence to host, process, transmit, display, and otherwise use your Content solely to provide, maintain, secure, and improve the Services, to provide support, and to comply with law.
5.3. We may use aggregated and/or de-identified data derived from the Services (that does not identify any individual or Practice) for analytics, benchmarking, research, and improvements.
5.1. The Platform, Services, software, user interfaces, look-and-feel, trademarks, and all related IP are owned by Longaevitas Health or its licensors and are protected by law. No rights are granted except as expressly set out here.
5.2. You retain ownership of your Content. You grant Longaevitas Health a non-exclusive, worldwide, royalty-free licence to host, process, transmit, display, and otherwise use your Content solely to provide, maintain, secure, and improve the Services, to provide support, and to comply with law.
5.3. We may use aggregated and/or de-identified data derived from the Services (that does not identify any individual or Practice) for analytics, benchmarking, research, and improvements.
6) ACCEPTABLE USE & RESTRICTIONS
You must not (and must not permit anyone to): (a) copy, modify, adapt, translate, create derivative works of, reverse engineer, decompile, or disassemble any part of the Platform except where such restriction is prohibited by law; (b) circumvent security or access controls; (c) lease, rent, sell, sublicense, assign, or otherwise transfer rights in the Platform; (d) use the Platform in violation of law or third-party rights; (e) introduce malware or interfere with the Platform; (f) scrape or harvest data except through documented APIs under an approved agreement.
You must not (and must not permit anyone to): (a) copy, modify, adapt, translate, create derivative works of, reverse engineer, decompile, or disassemble any part of the Platform except where such restriction is prohibited by law; (b) circumvent security or access controls; (c) lease, rent, sell, sublicense, assign, or otherwise transfer rights in the Platform; (d) use the Platform in violation of law or third-party rights; (e) introduce malware or interfere with the Platform; (f) scrape or harvest data except through documented APIs under an approved agreement.
7) CONTENT, SECURITY & BACKUPS
7.1. You are responsible for Content you upload or generate and for ensuring you have all necessary rights and consents.
7.2. Security. We implement technical and organisational measures appropriate to the risk, including encryption in transit, access controls, and audit logging. No system is completely secure. You are responsible for secure device use, unique logins, and safeguarding your credentials. Report suspected compromise to support@longaevitashealth.com.
7.3. Backups. You are responsible for independent backups of your data.
7.1. You are responsible for Content you upload or generate and for ensuring you have all necessary rights and consents.
7.2. Security. We implement technical and organisational measures appropriate to the risk, including encryption in transit, access controls, and audit logging. No system is completely secure. You are responsible for secure device use, unique logins, and safeguarding your credentials. Report suspected compromise to support@longaevitashealth.com.
7.3. Backups. You are responsible for independent backups of your data.
8) PRIVACY, POPIA & DATA ROLES
8.1. Privacy. Our processing of personal information is described in the Longaevitas Health Privacy Policy (incorporated by reference).
8.2. Data roles. Roles may vary by workflow:
Direct-to-consumer (Member membership): Longaevitas Health is the Responsible Party for Member account/profile data it determines the purposes for.
Clinical/practice workflows: the Practice/Doctor is the Responsible Party for member health data captured or imported for clinical use; Longaevitas Health acts as an Operator (processor) under POPIA, processing such data on documented instructions from the Responsible Party.
8.3. Operator obligations. Where Longaevitas Health acts as an Operator, we will: (i) process only on documented instructions; (ii) implement appropriate technical and organisational measures; (iii) assist the Responsible Party with security incidents and data subject requests, where applicable; (iv) use authorised sub-operators under written terms; and (v) delete or return personal information on closure of the relevant Account, subject to legal retention and our retention policy.
8.4. Cross-border transfers. We may transfer personal information outside South Africa subject to lawful transfer mechanisms and appropriate safeguards.
8.5. PAIA. Information requests are handled in accordance with our PAIA Manual.
8.1. Privacy. Our processing of personal information is described in the Longaevitas Health Privacy Policy (incorporated by reference).
8.2. Data roles. Roles may vary by workflow:
Direct-to-consumer (Member membership): Longaevitas Health is the Responsible Party for Member account/profile data it determines the purposes for.
Clinical/practice workflows: the Practice/Doctor is the Responsible Party for member health data captured or imported for clinical use; Longaevitas Health acts as an Operator (processor) under POPIA, processing such data on documented instructions from the Responsible Party.
8.3. Operator obligations. Where Longaevitas Health acts as an Operator, we will: (i) process only on documented instructions; (ii) implement appropriate technical and organisational measures; (iii) assist the Responsible Party with security incidents and data subject requests, where applicable; (iv) use authorised sub-operators under written terms; and (v) delete or return personal information on closure of the relevant Account, subject to legal retention and our retention policy.
8.4. Cross-border transfers. We may transfer personal information outside South Africa subject to lawful transfer mechanisms and appropriate safeguards.
8.5. PAIA. Information requests are handled in accordance with our PAIA Manual.
9) PAYMENTS & BILLING
9.1. Members. Access requires an Active Member status (active, paid membership or other paid access entitlement). Fees are billed in advance. Fees are non-refundable except where required by applicable law or as expressly set out in the Member Membership Terms.
9.2. Doctors/Practices. Professional access is subject to a valid subscription and/or per-member fees, as set out in your order form or partner agreement. All fees are exclusive of taxes unless stated otherwise. Late or failed payments may result in suspension.
9.1. Members. Access requires an Active Member status (active, paid membership or other paid access entitlement). Fees are billed in advance. Fees are non-refundable except where required by applicable law or as expressly set out in the Member Membership Terms.
9.2. Doctors/Practices. Professional access is subject to a valid subscription and/or per-member fees, as set out in your order form or partner agreement. All fees are exclusive of taxes unless stated otherwise. Late or failed payments may result in suspension.
10) DOCTOR / PRACTICE TERMS (ADDITIONAL)
10.1. Scope of use. Professional use is limited to managing Active Members and legitimate practice operations. Platform features may not be used for individuals who are not Active Members unless expressly permitted in writing by Longaevitas Health.
10.2. Active Member verification & access controls.
(a) You must verify, at or before each encounter, that an individual is an Active Member (e.g., via the Platform’s status indicator, eligibility check, or a valid access token).
(b) You must not upload, access, or retain data for non-Active Members.
(c) You must ensure each user seat within your Practice only accesses members assigned to that seat and within role-based permissions.
10.3. Prohibition on off-platform / unpaid usage. You may not use the Platform to generate outputs, plans, scores, or reports for individuals who (i) are not Active Members, (ii) have not consented to such processing under POPIA, or (iii) have not been correctly onboarded under your subscription.
10.4. Attestations. We may require periodic or per-encounter attestation that a member is Active and properly consented. Continued use constitutes a representation that the member is Active and properly consented.
10.5. Monitoring, audits & records. Longaevitas Health may monitor usage and maintain audit logs to verify compliance. On reasonable notice, you will provide records demonstrating that Platform access and outputs were limited to Active Members.
10.6. Remedies for breach (fair use enforcement). If you (or your staff) access or generate outputs for non-Active Members, we may, without limiting other remedies:
(a) re-classify such individuals as payable Active Members and invoice per-member fees retroactively;
(b) charge reasonable administrative and investigation costs;
(c) suspend or throttle access; and/or
(d) terminate for material breach without refund.
Use of the Platform for non-Active Members is a material breach. Where clinically relevant, and where appropriate or required by law, Longaevitas Health may report suspected professional misconduct to the HPCSA or other regulators.
10.7. Clinical independence. The Platform provides data visualisation and decision-support. You remain solely responsible for clinical judgement, member management, and compliance with the HPCSA and other professional obligations.
10.8. Third-party integrations. You are responsible for licences, consents, and lawful use of any third-party systems you connect to the Platform.
10.9. Practice administrator. Each Practice must appoint an administrator responsible for user provisioning, permissions, and compliance with these Terms. If one is not electively chosen, the duty defaults onto the member’s managing Doctor. This duty extends to ensuring appropriate consents and role-based access controls.
10.10 HPCSA Compliance. Doctors using the Platform must hold an active HPCSA registration and remain compliant with all HPCSA Ethical Rules. Longaevitas Health may suspend or terminate access if a Doctor’s registration lapses, is suspended, or cannot be verified.
10.1. Scope of use. Professional use is limited to managing Active Members and legitimate practice operations. Platform features may not be used for individuals who are not Active Members unless expressly permitted in writing by Longaevitas Health.
10.2. Active Member verification & access controls.
(a) You must verify, at or before each encounter, that an individual is an Active Member (e.g., via the Platform’s status indicator, eligibility check, or a valid access token).
(b) You must not upload, access, or retain data for non-Active Members.
(c) You must ensure each user seat within your Practice only accesses members assigned to that seat and within role-based permissions.
10.3. Prohibition on off-platform / unpaid usage. You may not use the Platform to generate outputs, plans, scores, or reports for individuals who (i) are not Active Members, (ii) have not consented to such processing under POPIA, or (iii) have not been correctly onboarded under your subscription.
10.4. Attestations. We may require periodic or per-encounter attestation that a member is Active and properly consented. Continued use constitutes a representation that the member is Active and properly consented.
10.5. Monitoring, audits & records. Longaevitas Health may monitor usage and maintain audit logs to verify compliance. On reasonable notice, you will provide records demonstrating that Platform access and outputs were limited to Active Members.
10.6. Remedies for breach (fair use enforcement). If you (or your staff) access or generate outputs for non-Active Members, we may, without limiting other remedies:
(a) re-classify such individuals as payable Active Members and invoice per-member fees retroactively;
(b) charge reasonable administrative and investigation costs;
(c) suspend or throttle access; and/or
(d) terminate for material breach without refund.
Use of the Platform for non-Active Members is a material breach. Where clinically relevant, and where appropriate or required by law, Longaevitas Health may report suspected professional misconduct to the HPCSA or other regulators.
10.7. Clinical independence. The Platform provides data visualisation and decision-support. You remain solely responsible for clinical judgement, member management, and compliance with the HPCSA and other professional obligations.
10.8. Third-party integrations. You are responsible for licences, consents, and lawful use of any third-party systems you connect to the Platform.
10.9. Practice administrator. Each Practice must appoint an administrator responsible for user provisioning, permissions, and compliance with these Terms. If one is not electively chosen, the duty defaults onto the member’s managing Doctor. This duty extends to ensuring appropriate consents and role-based access controls.
10.10 HPCSA Compliance. Doctors using the Platform must hold an active HPCSA registration and remain compliant with all HPCSA Ethical Rules. Longaevitas Health may suspend or terminate access if a Doctor’s registration lapses, is suspended, or cannot be verified.
11) NO MEDICAL ADVICE; NO EMERGENCY SERVICE
11.1. Longaevitas Health does not provide medical advice or emergency care. Content and outputs are for information and decision-support only.
11.2. Doctors remain responsible for clinical decisions. Members should seek medical advice before making changes to medication, procedures, or treatment. Call emergency services in a medical emergency.
11.1. Longaevitas Health does not provide medical advice or emergency care. Content and outputs are for information and decision-support only.
11.2. Doctors remain responsible for clinical decisions. Members should seek medical advice before making changes to medication, procedures, or treatment. Call emergency services in a medical emergency.
12) SERVICE CHANGES
We may modify, suspend, or discontinue features or the Services (in whole or part) with reasonable notice where practicable. Material changes will be notified via the Platform or email. Where you have prepaid for a fixed term, we will not materially reduce core functionality for the remainder of that term without providing an appropriate remedy.
We may modify, suspend, or discontinue features or the Services (in whole or part) with reasonable notice where practicable. Material changes will be notified via the Platform or email. Where you have prepaid for a fixed term, we will not materially reduce core functionality for the remainder of that term without providing an appropriate remedy.
13) AVAILABILITY; SUPPORT
The Services are provided on an “as-is” and “as-available” basis. We aim for high availability but do not guarantee uninterrupted or error-free operation. Support channels and response targets (if any) are described in your order form or partner agreement.
The Services are provided on an “as-is” and “as-available” basis. We aim for high availability but do not guarantee uninterrupted or error-free operation. Support channels and response targets (if any) are described in your order form or partner agreement.
14) WARRANTIES & DISCLAIMERS
Except to the extent prohibited by law: we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy. Use of the Services is at your own risk.
Except to the extent prohibited by law: we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy. Use of the Services is at your own risk.
15) LIMITATION OF LIABILITY
15.1. To the maximum extent permitted by law, Longaevitas Health, its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, data, or business interruption.
15.2. Our aggregate liability arising out of or relating to the Services will not exceed the amounts paid by you to Longaevitas Health for the Services giving rise to the claim during the twelve (12) months preceding the event giving rise to liability.
15.3. Nothing in these Terms limits liability that cannot be limited under applicable law.
15.1. To the maximum extent permitted by law, Longaevitas Health, its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, data, or business interruption.
15.2. Our aggregate liability arising out of or relating to the Services will not exceed the amounts paid by you to Longaevitas Health for the Services giving rise to the claim during the twelve (12) months preceding the event giving rise to liability.
15.3. Nothing in these Terms limits liability that cannot be limited under applicable law.
16) INDEMNITY
You will indemnify and hold harmless Longaevitas Health and its affiliates from and against third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) your unlawful or infringing Content; (c) your misuse of the Services; or (d) for Doctors/Practices, your clinical decisions and practice operations.
You will indemnify and hold harmless Longaevitas Health and its affiliates from and against third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) your unlawful or infringing Content; (c) your misuse of the Services; or (d) for Doctors/Practices, your clinical decisions and practice operations.
17) THIRD-PARTY SERVICES & APP STORES
The Platform may link to or integrate with third-party services. We are not responsible for third-party content, terms, privacy, or availability. If you install our mobile apps, your use is also governed by the applicable app store terms. App stores are not responsible for providing maintenance or support for our apps.
The Platform may link to or integrate with third-party services. We are not responsible for third-party content, terms, privacy, or availability. If you install our mobile apps, your use is also governed by the applicable app store terms. App stores are not responsible for providing maintenance or support for our apps.
18) TERM; SUSPENSION; TERMINATION
18.1. You may stop using the Services at any time. Where permitted by your plan, you may cancel via your Account settings. Fees already paid are non-refundable unless required by law.
18.2. We may suspend or terminate access immediately for material breach, non-payment, security risk, or unlawful use. We will provide notice where practicable.
18.3. Upon termination, your licence ends and access ceases. We may retain personal information as required by law and our retention policy.
18.1. You may stop using the Services at any time. Where permitted by your plan, you may cancel via your Account settings. Fees already paid are non-refundable unless required by law.
18.2. We may suspend or terminate access immediately for material breach, non-payment, security risk, or unlawful use. We will provide notice where practicable.
18.3. Upon termination, your licence ends and access ceases. We may retain personal information as required by law and our retention policy.
19) GOVERNING LAW; DISPUTE RESOLUTION
These Terms are governed by the laws of the Republic of South Africa. The parties submit to the exclusive jurisdiction of the courts of Johannesburg, Gauteng for all disputes, subject to any mandatory consumer protections that apply.
These Terms are governed by the laws of the Republic of South Africa. The parties submit to the exclusive jurisdiction of the courts of Johannesburg, Gauteng for all disputes, subject to any mandatory consumer protections that apply.
20) NOTICES
We may provide notices via the Platform, email to your registered address, or by posting to our website. Legal notices to Longaevitas Health must be sent to support@longaevitashealth.com with a copy to 18 Kent Road, Dunkeld West, 2196. (Attention: Legal).
We may provide notices via the Platform, email to your registered address, or by posting to our website. Legal notices to Longaevitas Health must be sent to support@longaevitashealth.com with a copy to 18 Kent Road, Dunkeld West, 2196. (Attention: Legal).
21) MISCELLANEOUS
21.1. Assignment: You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
21.2. Entire Agreement: These Terms (and any order form or partner agreement) constitute the entire agreement between you and us regarding the Services.
21.3. Severability: If any provision is unenforceable, the remainder remains in effect.
21.4. No Waiver: Failure to enforce any provision is not a waiver.
21.5. Force Majeure: Neither party is liable for delays or failures due to causes beyond reasonable control.
21.1. Assignment: You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
21.2. Entire Agreement: These Terms (and any order form or partner agreement) constitute the entire agreement between you and us regarding the Services.
21.3. Severability: If any provision is unenforceable, the remainder remains in effect.
21.4. No Waiver: Failure to enforce any provision is not a waiver.
21.5. Force Majeure: Neither party is liable for delays or failures due to causes beyond reasonable control.
22) DOCTOR/ PRACTICE — FAIR USE ENFORCEMENT SCHEDULE
Purpose: ensure Platform use is limited to Active Members.
Detection: automated flags (e.g., uploads, report generation, or API calls for non-Active profiles).
Notice: email to Practice Administrator with 7 calendar days to cure or regularise affected profiles.
Cure options: (i) onboard individuals as Active Members and pay applicable per-member fees; or (ii) delete unauthorised data (where lawful).
Charges: if not cured, Longaevitas may invoice per-member fees retroactively for the look-back period, plus reasonable administrative costs.
Repeat breaches: may result in access throttling, feature restrictions, suspension, or termination.
Purpose: ensure Platform use is limited to Active Members.
Detection: automated flags (e.g., uploads, report generation, or API calls for non-Active profiles).
Notice: email to Practice Administrator with 7 calendar days to cure or regularise affected profiles.
Cure options: (i) onboard individuals as Active Members and pay applicable per-member fees; or (ii) delete unauthorised data (where lawful).
Charges: if not cured, Longaevitas may invoice per-member fees retroactively for the look-back period, plus reasonable administrative costs.
Repeat breaches: may result in access throttling, feature restrictions, suspension, or termination.
23) MEMBER MEMBERSHIP TERMS
These Member Membership Terms & Conditions ("Membership Terms") apply to consumers who purchase a Longaevitas Health membership (monthly or annual) and use our platform and services. They sit alongside our public Terms of Use and Privacy Policy (incorporated by reference). If there is a conflict, these Membership Terms govern your commercial relationship as a paying member.
23.1) WHAT YOUR MEMBERSHIP INCLUDES
Your membership gives you access to the Longaevitas Health platform and wellness services designed to help you track and manage health information, including for example:
Personal dashboard and reports;
Periodic "Longevity Plan" updates and educational guidance;
Integrations with compatible devices or lab results (where available);
Access for your chosen doctor/practice to view and work with your profile (if you nominate them).
Features may vary by plan and over time. We may add, change, or remove features.
23.2) NOT MEDICAL CARE
We provide wellness and decision-support information. We do not provide medical advice, diagnosis, or treatment; we are not a substitute for your clinician. Always consult a qualified healthcare professional for medical concerns and before making changes to medication, procedures, or treatment. In an emergency, call your local emergency number.
23.3) YOUR ACCOUNT & ELIGIBILITY
23.3.1 You must be 18+ to purchase a membership. If you are under 18, a parent/guardian must purchase and manage your account.
23.3.2 Provide accurate information and keep it up to date. You are responsible for all activity in your account and safeguarding your login details.
23.4) FEES; BILLING; RENEWAL
23.4.1 Price. Unless otherwise stated at checkout, membership fees are charged in advance for the selected billing cycle. VAT treatment is stated at checkout.
23.4.2 Billing. Fees are charged in advance at the start of each billing cycle by credit/debit card or EFT.
23.4.3 Auto-Renewal. Membership renews automatically for the same term unless you cancel before renewal (see Section 23.7).
23.4.4 Price Changes. We may change prices on renewal by giving you at least 30 days’ notice. If you do not agree, you may cancel before renewal.
23.5) REFUNDS; COOLING-OFF; CANCELLATION MID-TERM
23.5.1 Cooling-Off (ECTA – Electronic Transactions). Where this Agreement is concluded via an electronic transaction to which ECTA applies, you may be entitled to cancel the supply of services within seven (7) days after the date of conclusion of the agreement, without reason and without penalty, unless an exception in ECTA applies.
23.5.2 Direct Marketing Cooling-Off (CPA Section 16). Where this Agreement results from direct marketing to which the Consumer Protection Act applies, you may rescind the transaction without reason or penalty, by written notice within five (5) business days after the later of the date on which: (a) the transaction was concluded; or (b) any goods were delivered (if applicable). Where rescission is valid, we will refund any payment received within fifteen (15) business days in accordance with the CPA.
23.5.3 Commencement of Services & Loss of Cooling-Off Rights. You expressly acknowledge that the Services are personalised and data-driven once you activate premium access, complete onboarding, connect devices, upload or import health data, or trigger generation or preparation of any Longevity Plan or similar outputs. In terms of ECTA, the cooling-off right does not apply to services that began with the consumer’s consent before the end of the seven-day period. By electing (where offered) to start using the Services immediately (including by activating premium access and/or initiating data processing), you expressly request immediate commencement of the Services and acknowledge that the ECTA cooling-off right may fall away once services begin.
23.5.4 Change of Mind After Cooling-Off. Except where expressly required by applicable law, membership fees are non-refundable once the applicable statutory cooling-off period has expired or where personalised services have commenced.
23.5.5 Fixed-Term Consumer Agreements (CPA Section 14). Where this Agreement constitutes a fixed-term consumer agreement to which the Consumer Protection Act applies, you may cancel the Agreement by providing not less than 20 (twenty) business days’ written notice. Upon such cancellation, Longaevitas Health shall be entitled to: (a) charge a reasonable cancellation penalty, taking into account the duration remaining, services already rendered, and resources allocated; and (b) retain or recover pro-rata fees for Services already performed up to the effective date of cancellation. Details of applicable cancellation charges are disclosed in the cancellation workflow and/or are available upon written request.
23.5.6 Medical Schemes & Third-Party Reimbursement. Any reimbursement, benefit, or payment from a medical aid or medical scheme (if applicable) is strictly a matter between you and your scheme. Membership fees remain fully payable to Longaevitas Health, irrespective of whether a medical scheme approves, declines, delays, or partially reimburses any claim.
23.5.7 Discretionary Refunds. Any refund granted outside of statutory obligations shall be entirely discretionary, made without admission of liability, and shall not constitute a waiver of these Terms or create a precedent.
23.6) DOCTOR ACCESS, YOU CONTROL
23.6.1 You may nominate a doctor/practice to view and work with your profile. We will share your information with them only with your permission and subject to POPIA.
23.6.2 If you switch doctors or stop nominating a doctor, your profile remains with you; the doctor’s access may be removed.
23.7) HOW TO CANCEL
You may cancel at any time via your account settings or by contacting support. If you cancel, your access will continue until the end of the current paid term (unless a statutory right provides otherwise). Turning off auto-renew prevents future billing.
23.8) CHANGES TO SERVICES
We may modify, suspend, or discontinue features or services (in whole or part). Where you have prepaid for a fixed term, we will not materially reduce core functionality for the remainder of your current term without providing an appropriate remedy.
23.9) PRIVACY & POPIA
23.9.1 Our Privacy Policy explains how we collect and process your personal information.
23.9.2 For direct-to-consumer membership data, Longaevitas Health is the Responsible Party under POPIA. When you nominate a doctor/practice, they may become a separate Responsible Party for the clinical use of your information.
23.9.3 We may process and store your data outside South Africa with appropriate safeguards.
23.10) SECURITY
We implement technical and organisational measures appropriate to the risk, including encryption in transit, access controls, and audit logging. You must use strong passwords and keep your devices secure. Report suspected compromise to support@longaevitashealth.com
23.11) SUSPENSION; TERMINATION
We may suspend or terminate your membership immediately for non-payment, misuse, or unlawful activity. On termination, access will cease. We may retain personal information as required by law and our retention policy.
23.11A) Unauthorised Use and Retroactive Charges
You may only access the Longaevitas Health Platform if you hold an active, fully paid membership. Any access, data uploads, downloads, report viewing, or use of Platform features while your membership is inactive, cancelled, suspended, expired, or otherwise invalid constitutes unauthorised use and a breach of these Membership Terms.
If you access or attempt to use the Platform without an active membership:
(a) Longaevitas Health may immediately suspend or terminate your access;
(b) your access may be reclassified and billed retroactively at the prevailing membership rate for the entire period of unauthorised use;
(c) you may be charged reasonable administrative and investigation costs associated with identifying and rectifying unauthorised usage; and
(d) Longaevitas Health may take legal action to recover unpaid fees, costs, or damages, including costs on an attorney-and-client scale where allowed by law.
These charges are agreed to be a genuine pre-estimate of the loss and administrative burden caused by unauthorised use and are intended to be enforceable and reasonable under the Conventional Penalties Act.
23.12) LIABILITY; DISCLAIMERS
23.12.1 Services are provided on an “as is” and “as available” basis. We disclaim all warranties except where not permitted by law.
23.12.2 To the maximum extent permitted by law, Longaevitas Health is not liable for indirect, incidental, special, or consequential damages, or loss of profits, data, or business.
23.12.3 Our total liability for claims relating to your membership will not exceed the fees paid by you in the 12 months before the event giving rise to the claim.
23.12.4 Nothing limits liability that cannot be limited by law.
23.13) GOVERNING LAW; DISPUTES
These Membership Terms are governed by the laws of the Republic of South Africa. You agree to the exclusive jurisdiction of the courts of Johannesburg, Gauteng, subject to any mandatory consumer protections.
23.14) CONTACT
Support: support@longaevitashealth.com
Privacy: support@longaevitashealth.com
Legal notices: support@longaevitashealth.com
Physical address for service: 18 Kent Road, Dunkeld West, Randburg, 2196
23.15) SUMMARY OF YOUR CONSENTS
By purchasing and using your membership, you consent to:
Processing of your personal information to provide the services;
Sharing your information with your nominated doctor/practice at your direction;
Receiving service communications and (optionally) marketing communications which you may opt out of at any time;
Cross-border transfers with appropriate safeguards.
These Member Membership Terms & Conditions ("Membership Terms") apply to consumers who purchase a Longaevitas Health membership (monthly or annual) and use our platform and services. They sit alongside our public Terms of Use and Privacy Policy (incorporated by reference). If there is a conflict, these Membership Terms govern your commercial relationship as a paying member.
23.1) WHAT YOUR MEMBERSHIP INCLUDES
Your membership gives you access to the Longaevitas Health platform and wellness services designed to help you track and manage health information, including for example:
Personal dashboard and reports;
Periodic "Longevity Plan" updates and educational guidance;
Integrations with compatible devices or lab results (where available);
Access for your chosen doctor/practice to view and work with your profile (if you nominate them).
Features may vary by plan and over time. We may add, change, or remove features.
23.2) NOT MEDICAL CARE
We provide wellness and decision-support information. We do not provide medical advice, diagnosis, or treatment; we are not a substitute for your clinician. Always consult a qualified healthcare professional for medical concerns and before making changes to medication, procedures, or treatment. In an emergency, call your local emergency number.
23.3) YOUR ACCOUNT & ELIGIBILITY
23.3.1 You must be 18+ to purchase a membership. If you are under 18, a parent/guardian must purchase and manage your account.
23.3.2 Provide accurate information and keep it up to date. You are responsible for all activity in your account and safeguarding your login details.
23.4) FEES; BILLING; RENEWAL
23.4.1 Price. Unless otherwise stated at checkout, membership fees are charged in advance for the selected billing cycle. VAT treatment is stated at checkout.
23.4.2 Billing. Fees are charged in advance at the start of each billing cycle by credit/debit card or EFT.
23.4.3 Auto-Renewal. Membership renews automatically for the same term unless you cancel before renewal (see Section 23.7).
23.4.4 Price Changes. We may change prices on renewal by giving you at least 30 days’ notice. If you do not agree, you may cancel before renewal.
23.5) REFUNDS; COOLING-OFF; CANCELLATION MID-TERM
23.5.1 Cooling-Off (ECTA – Electronic Transactions). Where this Agreement is concluded via an electronic transaction to which ECTA applies, you may be entitled to cancel the supply of services within seven (7) days after the date of conclusion of the agreement, without reason and without penalty, unless an exception in ECTA applies.
23.5.2 Direct Marketing Cooling-Off (CPA Section 16). Where this Agreement results from direct marketing to which the Consumer Protection Act applies, you may rescind the transaction without reason or penalty, by written notice within five (5) business days after the later of the date on which: (a) the transaction was concluded; or (b) any goods were delivered (if applicable). Where rescission is valid, we will refund any payment received within fifteen (15) business days in accordance with the CPA.
23.5.3 Commencement of Services & Loss of Cooling-Off Rights. You expressly acknowledge that the Services are personalised and data-driven once you activate premium access, complete onboarding, connect devices, upload or import health data, or trigger generation or preparation of any Longevity Plan or similar outputs. In terms of ECTA, the cooling-off right does not apply to services that began with the consumer’s consent before the end of the seven-day period. By electing (where offered) to start using the Services immediately (including by activating premium access and/or initiating data processing), you expressly request immediate commencement of the Services and acknowledge that the ECTA cooling-off right may fall away once services begin.
23.5.4 Change of Mind After Cooling-Off. Except where expressly required by applicable law, membership fees are non-refundable once the applicable statutory cooling-off period has expired or where personalised services have commenced.
23.5.5 Fixed-Term Consumer Agreements (CPA Section 14). Where this Agreement constitutes a fixed-term consumer agreement to which the Consumer Protection Act applies, you may cancel the Agreement by providing not less than 20 (twenty) business days’ written notice. Upon such cancellation, Longaevitas Health shall be entitled to: (a) charge a reasonable cancellation penalty, taking into account the duration remaining, services already rendered, and resources allocated; and (b) retain or recover pro-rata fees for Services already performed up to the effective date of cancellation. Details of applicable cancellation charges are disclosed in the cancellation workflow and/or are available upon written request.
23.5.6 Medical Schemes & Third-Party Reimbursement. Any reimbursement, benefit, or payment from a medical aid or medical scheme (if applicable) is strictly a matter between you and your scheme. Membership fees remain fully payable to Longaevitas Health, irrespective of whether a medical scheme approves, declines, delays, or partially reimburses any claim.
23.5.7 Discretionary Refunds. Any refund granted outside of statutory obligations shall be entirely discretionary, made without admission of liability, and shall not constitute a waiver of these Terms or create a precedent.
23.6) DOCTOR ACCESS, YOU CONTROL
23.6.1 You may nominate a doctor/practice to view and work with your profile. We will share your information with them only with your permission and subject to POPIA.
23.6.2 If you switch doctors or stop nominating a doctor, your profile remains with you; the doctor’s access may be removed.
23.7) HOW TO CANCEL
You may cancel at any time via your account settings or by contacting support. If you cancel, your access will continue until the end of the current paid term (unless a statutory right provides otherwise). Turning off auto-renew prevents future billing.
23.8) CHANGES TO SERVICES
We may modify, suspend, or discontinue features or services (in whole or part). Where you have prepaid for a fixed term, we will not materially reduce core functionality for the remainder of your current term without providing an appropriate remedy.
23.9) PRIVACY & POPIA
23.9.1 Our Privacy Policy explains how we collect and process your personal information.
23.9.2 For direct-to-consumer membership data, Longaevitas Health is the Responsible Party under POPIA. When you nominate a doctor/practice, they may become a separate Responsible Party for the clinical use of your information.
23.9.3 We may process and store your data outside South Africa with appropriate safeguards.
23.10) SECURITY
We implement technical and organisational measures appropriate to the risk, including encryption in transit, access controls, and audit logging. You must use strong passwords and keep your devices secure. Report suspected compromise to support@longaevitashealth.com
23.11) SUSPENSION; TERMINATION
We may suspend or terminate your membership immediately for non-payment, misuse, or unlawful activity. On termination, access will cease. We may retain personal information as required by law and our retention policy.
23.11A) Unauthorised Use and Retroactive Charges
You may only access the Longaevitas Health Platform if you hold an active, fully paid membership. Any access, data uploads, downloads, report viewing, or use of Platform features while your membership is inactive, cancelled, suspended, expired, or otherwise invalid constitutes unauthorised use and a breach of these Membership Terms.
If you access or attempt to use the Platform without an active membership:
(a) Longaevitas Health may immediately suspend or terminate your access;
(b) your access may be reclassified and billed retroactively at the prevailing membership rate for the entire period of unauthorised use;
(c) you may be charged reasonable administrative and investigation costs associated with identifying and rectifying unauthorised usage; and
(d) Longaevitas Health may take legal action to recover unpaid fees, costs, or damages, including costs on an attorney-and-client scale where allowed by law.
These charges are agreed to be a genuine pre-estimate of the loss and administrative burden caused by unauthorised use and are intended to be enforceable and reasonable under the Conventional Penalties Act.
23.12) LIABILITY; DISCLAIMERS
23.12.1 Services are provided on an “as is” and “as available” basis. We disclaim all warranties except where not permitted by law.
23.12.2 To the maximum extent permitted by law, Longaevitas Health is not liable for indirect, incidental, special, or consequential damages, or loss of profits, data, or business.
23.12.3 Our total liability for claims relating to your membership will not exceed the fees paid by you in the 12 months before the event giving rise to the claim.
23.12.4 Nothing limits liability that cannot be limited by law.
23.13) GOVERNING LAW; DISPUTES
These Membership Terms are governed by the laws of the Republic of South Africa. You agree to the exclusive jurisdiction of the courts of Johannesburg, Gauteng, subject to any mandatory consumer protections.
23.14) CONTACT
Support: support@longaevitashealth.com
Privacy: support@longaevitashealth.com
Legal notices: support@longaevitashealth.com
Physical address for service: 18 Kent Road, Dunkeld West, Randburg, 2196
23.15) SUMMARY OF YOUR CONSENTS
By purchasing and using your membership, you consent to:
Processing of your personal information to provide the services;
Sharing your information with your nominated doctor/practice at your direction;
Receiving service communications and (optionally) marketing communications which you may opt out of at any time;
Cross-border transfers with appropriate safeguards.
24) SECURITY
We implement technical and organisational measures appropriate to the risk, including encryption in transit, access controls, audit logging, and vulnerability management. You are responsible for secure device use, unique logins, and least-privilege role assignments within your Practice. Report security incidents promptly to support@longaevitashealth.com.
We implement technical and organisational measures appropriate to the risk, including encryption in transit, access controls, audit logging, and vulnerability management. You are responsible for secure device use, unique logins, and least-privilege role assignments within your Practice. Report security incidents promptly to support@longaevitashealth.com.
25) CONTACT
Questions about these Terms: support@longaevitashealth.com.
Questions about these Terms: support@longaevitashealth.com.
APPENDIX A — POPIA OPERATOR TERMS (where Practice is Responsible Party)
Processing on instructions. We process personal information solely on documented instructions from the Practice for the purposes of providing the Services.
Confidentiality. Personnel are bound by confidentiality obligations.
Security. We maintain appropriate safeguards (technical and organisational).
Sub-operators. We may engage sub-operators under written terms; we remain responsible for their performance. A list of current sub-operators is available on request.
Data subject requests. We will, where technically feasible and lawful, assist the Practice in responding to requests under POPIA.
Breach notification. We will notify the Practice without undue delay upon becoming aware of a security compromise affecting personal information processed as Operator.
Return/Deletion. On termination or at the Practice’s written request, we will delete or return personal information, unless retention is required by law.
Audits. On reasonable notice, we will provide information necessary to demonstrate compliance with these Operator terms, subject to confidentiality and security.
Processing on instructions. We process personal information solely on documented instructions from the Practice for the purposes of providing the Services.
Confidentiality. Personnel are bound by confidentiality obligations.
Security. We maintain appropriate safeguards (technical and organisational).
Sub-operators. We may engage sub-operators under written terms; we remain responsible for their performance. A list of current sub-operators is available on request.
Data subject requests. We will, where technically feasible and lawful, assist the Practice in responding to requests under POPIA.
Breach notification. We will notify the Practice without undue delay upon becoming aware of a security compromise affecting personal information processed as Operator.
Return/Deletion. On termination or at the Practice’s written request, we will delete or return personal information, unless retention is required by law.
Audits. On reasonable notice, we will provide information necessary to demonstrate compliance with these Operator terms, subject to confidentiality and security.
APPENDIX B — MEMBER CONSENT SUMMARY
By activating your membership, you consent to: (a) processing of your personal information for providing the Services; (b) receiving service communications; (c) where applicable, sharing your information with your nominated Practice/Doctor on your instruction; and (d) cross-border transfers with appropriate safeguards. You may withdraw consent at any time, which may affect Service availability.
© Longaevitas Health (Pty) Ltd. All rights reserved
By activating your membership, you consent to: (a) processing of your personal information for providing the Services; (b) receiving service communications; (c) where applicable, sharing your information with your nominated Practice/Doctor on your instruction; and (d) cross-border transfers with appropriate safeguards. You may withdraw consent at any time, which may affect Service availability.
© Longaevitas Health (Pty) Ltd. All rights reserved
